Money Back Policy
If you're not completely satisfied, or have changed your mind, we’ve got you covered with our 30-day Money Back Guarantee. Just make sure the product is in its original packaging with all accessories and not used. Reach out to our Customer Support within 30 days of getting your order, and we'll help you with the return process.
Need-to-Know
How It Works: Contact us within 30 days of receiving your product.
Conditions: To be eligible for a refund, the item must be:
- Completely unused
- Kept in its original packaging, and include all accessories.
Before shipping the return: We ask that you record a clear video showing the unused product along with the full set. This helps us process your request smoothly and avoid unnecessary delays.
Important Note: Return shipping costs for returning an item are the responsibility of the buyer. This means that if you decide to send a product back for any reason, you’ll need to cover the cost of shipping it to us.
Getting Your Money Back: Once we receive and inspect the product, we’ll process your refund within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us.
Got Questions?
If you have a question about your order please contact our customer service team by sending an email to hello@facebygreethel.com