Shipping policy

Shipping Policy

Processing Time

  • Orders are processed within 2-3 days.
  • Once your order is shipped, you will receive an email from us.

Delivery Estimates

  • We currently ship to the US and Estonia only.
  • Estimated delivery times:
      • Estonia Shipping: 1-2 days
      • US Shipping: 2-3 days

Order Tracking

  • If you have not received your order within the estimated timeframe, please email us at hello@facebygreethel.com for assistance.

Lost or Delayed Shipments

  • If your package is lost or delayed, please contact us, and we will do our best to assist you.

Return & Refund

  • Important Note: Return shipping costs for returning an item are the responsibility of the buyer. This means that if you decide to send a product back for any reason, you’ll need to cover the cost of shipping it to us.

Quick FAQ’S

Orders

What if my order is missing, damaged, or incomplete?
If your package hasn’t shown up after you received the order update email from us, or it arrived with missing or damaged items, let us know within 5 days. Please include your order details and a description of the issue. Photos of what you received, the packing slip, barcode, and shipping label will help us sort things out faster.

How do I track my order?
You can follow your order's journey by sending us an email at hello@facebygreethel.com, and we’ll help you out.

Can I modify or cancel my order?
As long as your order hasn’t been shipped, we can make changes or cancel it. Reach out to us at hello@facebygreethel.com as soon as you can. Our team moves quickly, but we’ll do our best to catch your order in time.

How do I file a claim for a damaged package?
Hold onto all the original packaging and damaged items—don’t throw anything away until we’ve resolved your claim. We’ll need photos of the damage, the packaging, and the shipping label to process it.

  • You have up to 5 days after delivery to report hidden damage.

  • Issues reported after 5 days are considered outside of transit coverage.

To start a claim:

  1. Contact our Customer Service Team with the details.

  2. No need to reach out to the shipping carrier—we’ll handle that part.

Once we approve your claim, we’ll process any refunds or replacements within 10 business days. Please note that service fees are non-refundable unless stated otherwise in our terms.